Posted 14 May 2012 - 12:29 PM
Well see here's my issue as to why I filed a complaint. I go waltzing in the Verizon store, ready to upgrade right? Now yes part of this does fall on me for not doing my research this time but that's beyond the point. I go in the store and ask the sales rep (mind you this is AFTER the Maxx had already released which I wasn't aware of), I ask him, "What's the best 4G phone you have right now with battery life?" He replies, "Well I have the RAZR and I get about 17 hours out of it, with heavy usage." I reply "Awesome, I guess I'll take the RAZR then." I purchase my new RAZR for $200, get in the car and the rest is history.
Yes I can honestly say (even though I'm ashamed of it) I had no prior knowledge of the Maxx and was not informed of the Maxx when I went to upgrade my phone. That was problem 1. Problem 2 was that the store rep lied to my face about battery life. There is not 1 user that has this phone, that gets 17 hours of battery life, on a complete stock, unmodified, Reguar RAZR with HEAVY usage. It was simply a lie.
Problem 2 started when I found out about the Maxx and tried to take my RAZR back. I take my RAZR back to Verizon, low and behold who do I see? The same sales rep that lied to me. I went on to him about how I was upset that I wasn't informed about the Maxx when I made my purchase and that I wanted to get the Maxx instead of the RAZR. He said "No problem, but we're currently sold out of the RAZR Maxx, I can sell you a pocket charger for $60 though." This guy was completely missing the point. I'm in the military, I don't have time to keep plugging my phone into something else. Hence the reason I don't carry around another charger with me. I just wanted to have a phone that lasts throughout the day. That's it, no extras. After explaining this to him about 4 more times, he takes my number down and tells me he'll call me as soon as they get in a Maxx. Needless to say he didn't call me until after my 14 day return period was over. They did however offer to sell me a Maxx............for full retail.
See there are circumstances in which people aren't trying to screw over the system. There are situations where the customer gets the shaft and I was one of those situations. Like I said, I take full responsibility for not doing my research before going in there. That being said, no Verizon employee is supposed to lie to their customers either. I asked him what was the best phone for battery life, he lied saying the RAZR, not the Maxx. He lied about how much battery life the RAZR gets. He probably even lied about the Maxx being sold out. This is why I took my situation to the FCC over the battery life. I was wronged and lied to by a company I've had service with over the last 10 years. So before you go talking about how people shouldn't be upset, try to consider the circumstances.
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