10 replies to this topic

[u50214]

I have a stock razr maxx that has all the original bloatware still intact. The phone has root disabled with Voodoo OTA.

The files download OK but the upgrade fails about a quarter (1/4) of the way through with a triangle with and explanation point (!)

When the phone reboots it states the upgrade failed.

I have noticed that the file being download is located the /cache directory but the name of the file is Blur_Version.6.12.173.XT912.Version.en.US.zip

Seems to me the wrong file is being downloaded from Verizon. Does anybody have an idea as to what the problem is?


Below is the last part of the log after the upgrade failed;

Finding update package...
I:Update location: /cache/Blur_Version.6.12.173.XT912.Verizon.en.US.zip
Opening update package...
I:1 key(s) loaded from /res/keys
Verifying update package...
I:comment is 1461 bytes; signature 1438 bytes from end
I:whole-file signature verified
I:verify_file returned 0
Installing update...
installing motoflash extensions
installing NV updater extensions
installing omapdevtype updater extension
blk: partition "emstorage" size 8603435008 not a multiple of io_buffer_size 524288
Verifying current system...
failed to stat "/system/app/GuidedTours.apk": No such file or directory
file "/system/app/GuidedTours.apk" doesn't have any of expected sha1 sums; checking cache
failed to stat "/cache/saved.file": No such file or directory
failed to stat "/data/saved.file": No such file or directory
failed to load cache file
script aborted: assert failed: apply_patch_check("/system/app/GuidedTours.apk", "8bf522453347df3e0f274b8075ea1c5d7de93451", "2f5788a50f11f601cda4d9275462280da7626d73")
assert failed: apply_patch_check("/system/app/GuidedTours.apk", "8bf522453347df3e0f274b8075ea1c5d7de93451", "2f5788a50f11f601cda4d9275462280da7626d73")
E:Error in /cache/Blur_Version.6.12.173.XT912.Verizon.en.US.zip
(Status 7)
Installation aborted.

[jpcalhoun]

I have a stock razr maxx that has all the original bloatware still intact. The phone has root disabled with Voodoo OTA.

The files download OK but the upgrade fails about a quarter (1/4) of the way through with a triangle with and explanation point (!)

When the phone reboots it states the upgrade failed.

I have noticed that the file being download is located the /cache directory but the name of the file is Blur_Version.6.12.173.XT912.Version.en.US.zip

Seems to me the wrong file is being downloaded from Verizon. Does anybody have an idea as to what the problem is?


Below is the last part of the log after the upgrade failed;

Finding update package...
I:Update location: /cache/Blur_Version.6.12.173.XT912.Verizon.en.US.zip
Opening update package...
I:1 key(s) loaded from /res/keys
Verifying update package...
I:comment is 1461 bytes; signature 1438 bytes from end
I:whole-file signature verified
I:verify_file returned 0
Installing update...
installing motoflash extensions
installing NV updater extensions
installing omapdevtype updater extension
blk: partition "emstorage" size 8603435008 not a multiple of io_buffer_size 524288
Verifying current system...
failed to stat "/system/app/GuidedTours.apk": No such file or directory
file "/system/app/GuidedTours.apk" doesn't have any of expected sha1 sums; checking cache
failed to stat "/cache/saved.file": No such file or directory
failed to stat "/data/saved.file": No such file or directory
failed to load cache file
script aborted: assert failed: apply_patch_check("/system/app/GuidedTours.apk", "8bf522453347df3e0f274b8075ea1c5d7de93451", "2f5788a50f11f601cda4d9275462280da7626d73")
assert failed: apply_patch_check("/system/app/GuidedTours.apk", "8bf522453347df3e0f274b8075ea1c5d7de93451", "2f5788a50f11f601cda4d9275462280da7626d73")
E:Error in /cache/Blur_Version.6.12.173.XT912.Verizon.en.US.zip
(Status 7)
Installation aborted.

At this point this is what I would do. Unroot and use Matt G's Razr Utility to return to stock .173. Then menu>settings>about phone>check for updates. You should then be able to download and install the .181 OTA update. After that you can root .181 with Matt's utility. This may not be what some would recommend, but that is what I would do at this point.

[u50214]

I wish I knew what it was that caused the problem but I don't know enough about it.
Using Matt's Utility did the job in under a half hour and using Titanium Backup brought everything back after the upgrade to .181

Thanks for pointing me in the right direction

[snives]

I wish I knew what it was that caused the problem but I don't know enough about it.
Using Matt's Utility did the job in under a half hour and using Titanium Backup brought everything back after the upgrade to .181

Thanks for pointing me in the right direction

From your output you shared it claims to have been caused by deleting/freezing/renaming/etc the Guided Tours app Verizon pre-installs. As for the filename, that is the correct file. Verizon titles their updates based on the version you are coming from, not going to. This is why it is recommended to take updates via Verizon's service rather than sideloading, as you could accidentally install a leak that never made it to live instead.

[wtabke]

Double check that GuidedTours.apk exists in system/apps - case sensitive.

I had a similar problem with a failed update.

When manually renaming an apk to freeze/un-freeze I fat fingered. When I corrected my mistake, 'auto capitalization' jumped in and I did not notice it until my update was failing.

Sent from my DROID RAZR using Tapatalk 2

[Eusibius2]

How do you find the log file that gave you that error? I'm having trouble installing the update, too. Probably for other reasons though LOL

[wtabke]

Look at /cache/recovery/last_log

How do you find the log file that gave you that error? I'm having trouble installing the update, too. Probably for other reasons though LOL

Sent from my DROID RAZR using Tapatalk 2

[Eusibius2]

Hmm. My /cache folder is empty. Shouldn't there be something in it????

[Eusibius2]

Oh.... NM. I found it. I had Voodoo app still hiding root, so the files were hidden. Thx for the help.

[dlascorpio21]

Oh.... NM. I found it. I had Voodoo app still hiding root, so the files were hidden. Thx for the help.

Hey fellas, I havent been rooted for some time now since the last .173 update. I had to use Matt utility i think to get me back to a stock rom, to get that update. But recently trying to update to .181 nothing happens. i get the instant error, I am not rooted, and I didnt change anything. did what you did above yet my /cache is empty???

[ViaCapita]

I have a stock razr maxx that has all the original bloatware still intact. The phone has root disabled with Voodoo OTA.

The files download OK but the upgrade fails about a quarter (1/4) of the way through with a triangle with and explanation point (!)

When the phone reboots it states the upgrade failed.

I have noticed that the file being download is located the /cache directory but the name of the file is Blur_Version.6.12.173.XT912.Version.en.US.zip

Seems to me the wrong file is being downloaded from Verizon. Does anybody have an idea as to what the problem is?


Below is the last part of the log after the upgrade failed;

Finding update package...
I:Update location: /cache/Blur_Version.6.12.173.XT912.Verizon.en.US.zip
Opening update package...
I:1 key(s) loaded from /res/keys
Verifying update package...
I:comment is 1461 bytes; signature 1438 bytes from end
I:whole-file signature verified
I:verify_file returned 0
Installing update...
installing motoflash extensions
installing NV updater extensions
installing omapdevtype updater extension
blk: partition "emstorage" size 8603435008 not a multiple of io_buffer_size 524288
Verifying current system...
failed to stat "/system/app/GuidedTours.apk": No such file or directory
file "/system/app/GuidedTours.apk" doesn't have any of expected sha1 sums; checking cache
failed to stat "/cache/saved.file": No such file or directory
failed to stat "/data/saved.file": No such file or directory
failed to load cache file
script aborted: assert failed: apply_patch_check("/system/app/GuidedTours.apk", "8bf522453347df3e0f274b8075ea1c5d7de93451", "2f5788a50f11f601cda4d9275462280da7626d73")
assert failed: apply_patch_check("/system/app/GuidedTours.apk", "8bf522453347df3e0f274b8075ea1c5d7de93451", "2f5788a50f11f601cda4d9275462280da7626d73")
E:Error in /cache/Blur_Version.6.12.173.XT912.Verizon.en.US.zip
(Status 7)
Installation aborted.

As a reference to those in the future, the sha1 sum mismatch is what likely inhibited the update. I've seen similar errors with some of the training videos in the /preinstall/knowyourdevice folder where the sha1 sums weren't matching. Using a Windows/Linux machine you can try to manually fix these (its a tedious process and is likely not the best option) but its safer to RSD or use Matt's utility to get back to stock.