I recently had boot looped my phone after I had tried to update while rooted. To solve the problem I used House of Moto which worked great to get me out of boot loop, the problem I now have is that when I try to update, it downloads the update, but upon installation it crashes and says that the software failed to install. Any ideas on how to solve this?
Needing some help
Started by
ebw1228
, Dec 17 2013 12:58 PM
12 replies to this topic
#2
cmh714
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Posted 17 December 2013 - 12:59 PM
provide more information and we might be able to help. theres more to the error message....
#3
ebw1228
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Posted 17 December 2013 - 01:09 PM
I unrooted and factory reset after using HoM. The message only says "Software failed to install"
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#4
ebw1228
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Posted 17 December 2013 - 01:11 PM
Is there a way to go back to complete stock, maybe that will fix the issue?
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#5
cmh714
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Posted 17 December 2013 - 01:16 PM
yes, possibly
#6
johnthehillbilly
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Posted 17 December 2013 - 01:19 PM
If you used HoM ... then you did in fact go back to complete stock..... if you really really want the latest update, you can use the latest FXZ (with HoM)..... just remember, once you do, you will lose the ability to root..... period......
Feeding my android addiction......... one phone at a time.....
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#7
ebw1228
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Posted 17 December 2013 - 01:21 PM
When I used HoM I did Keep Data not Full xt926, could that be the issue?
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#8
johnthehillbilly
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Posted 17 December 2013 - 01:26 PM
Yes it could ......
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#9
ebw1228
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Posted 17 December 2013 - 01:38 PM
Just did Fullxt926, still get the same error when I install the update.
#10
livinginkaos
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Posted 17 December 2013 - 03:18 PM
If you used HoM ... then you did in fact go back to complete stock..... if you really really want the latest update, you can use the latest FXZ (with HoM)..... just remember, once you do, you will lose the ability to root..... period......
As John stated, flash the FXZ of the version you are trying to update to so you can skip the OTA part. Just so we have more info, what version are you on? Are you unlocked?
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#11
cmh714
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Posted 17 December 2013 - 03:29 PM
That was the first question I asked so we didnt end up with a thread like this 
#12
ebw1228
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Posted 17 December 2013 - 04:00 PM
i'm on 4.1.2,9.18.79 xt926, and no i am not
#13
SamuriHL
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Posted 18 December 2013 - 08:58 AM
The only way to find out what the issue is with the OTA is to install it manually. Download the OTA and put it on your external SDCARD. Reboot into recovery, and try to install it. You'll get an error 7 followed by a long involved error message. That's what we need to see to determine why it's failing. If you go beyond the update you're on, you will lose (likely permanently) the ability to root your phone since you are not unlocked and can no longer do so. You could FXZ the latest update onto your phone, but, I question how successful the flash was in House of Moto if the OTA is still failing since I return all partitions back to stock.
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