I've been using my Razr M XT907 for one year and three weeks, so the warranty has expired. It's had issues off and on where the battery would not charge -- random events for no apparent reason and it would discharge at a rapid rate while plugged in -- and then later it would charge just fine like nothing weird happened.
But since Sunday night it turns off when I plug it in. The Motorola logo flashes like it's trying to reboot, then it shows the battery strength, then it audibly shuts off, then it starts over again. Somtimes it will charge while this is going on, sometimes it discharges. Happens with OEM cord and charger, whether it's plugged into the outlet, a PC, or the car. The only odd thing leading up to this was two mornings when the alarm did not ring, though it was set.
I have deleted the most recent apps, cleared the cache on all the apps, moved all the photos and videos to an SD card, deleted a bunch of apps to free more space, and removed the SD card. Makes no difference.
The Verizon tech reps I've talked to say the only thing left to try is a factory re-set. They think the cause is a glitch in the software controlling battery charging/discharging, and a re-set may solve it.
Has anyone else dealt with this problem? Did a re-set solve it? My six-year-old son will be heartbroken if we have to lose all the games and his levels, achievements, etc, especially in the Fish Live game. It is annoying and inconvenient to have the phone off while charging, but I could deal with it. I can't get a new device from Verizon for six months, and don't have room in the budget to pay for one. I'd be willing to do the re-set if I thought it would work.
Btw, this is my second XT-907. The first one was replaced at two months because one day it shut off to save power, as it's supposed to, but then wouldn't come back on. Weeks later a tech was trying to retrieve my pics and vids to transfer to the replacement, and the old one charged and booted up just fine.
Appreciate any help!
