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Having Problems With Your DROID Razr or RAZR Maxx After Jelly Bean Upgrade? Verizon May Replace It for Free


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#1 droidian1441

 
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Posted 27 December 2012 - 09:23 PM

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If you own a DROID Razr or DROID RAZR Maxx and are having issues with your device after upgrading to Jelly Bean (Android 4.1.2), you may want to pay attention to this.

Verizon may replace your device (for the same model) if you're having issues with the device after upgrading to Jelly Bean. Some have even been given early upgrades. Some of the known issues are, but not limited to connectivity issues, device features (Mobile Hotspot for example), or random Verizon apps force closing.

It's great that Verizon has realized what happened and are acknowledging the issue in a way to keep their customers happy (at least it is for me). So if you are having issues, maybe you should consider taking a drive to a Verizon Corporate store. As far as I know, it's only the corporate stores doing this.

Have you had issues with your device since upgrading to Jelly Bean?

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Galaxy Note II by Samsung | VRAMC3 | Android 4.1.2 [CURRENT]

DROID Razr by Motorola | 98.72.16 | Android 4.1.2 |


#2 Adevos

 
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Posted 27 December 2012 - 09:50 PM


1st :)

#3 BytecodeMe

 
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Posted 27 December 2012 - 09:51 PM

I'm doing this tomorrow. I need my root lol
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#4 Steeleio

 
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Posted 27 December 2012 - 09:58 PM

I'm doing this tomorrow. I need my root lol


+10000

lol

#5 wabmorgan

 
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Posted 27 December 2012 - 10:07 PM

I'm doing this tomorrow. I need my root lol


I need root as well. Just curious as to WHAT we would need to say is the issue ??? (Certainly cannot tell them that we cannot root the device after the update. :D :D D: :-( )

#6 custer32

 
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Posted 27 December 2012 - 10:34 PM

what if im unrooted but stuck with superuser app?
will they still take it?

#7 BytecodeMe

 
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Posted 27 December 2012 - 10:35 PM

what if im unrooted but stuck with superuser app?
will they still take it?


fastboot .211 and than apply update in recovery. There you go, no Superuser app.

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And apply the update in recovery.

Thank matt for the tool.

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#8 custer32

 
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Posted 27 December 2012 - 10:37 PM

fastboot .211 and than apply update in recovery. There you go, no Superuser app.

did that like 5 seconds ago and when i did the update and it booted it was still there!
idk what to do!

#9 custer32

 
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Posted 27 December 2012 - 10:48 PM

fastboot .211 and than apply update in recovery. There you go, no Superuser app.

Or:

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And apply the update in recovery.

Thank matt for the tool.


I keep getting "moto fastboot is not recognized as an internal or external command, operable program or batch file."
then it continues through the exploit like it did something, but nothing... :(

#10 M42duster

 
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Posted 27 December 2012 - 11:29 PM

I upgraded my stock phone to JB. No issues so far.

#11 caobmt

 
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Posted 27 December 2012 - 11:57 PM

I can't connect to WIFI but 3G ok after update 4.1.2. Is good on 4.0.4.
Wifi on, password is correct.
Update by Recovery (not OTA), rooted by Restore Root of Matt.
Wiped cache, formated factory on Recovery.
Help me...

#12 kbuck13

 
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Posted 28 December 2012 - 12:02 AM

my update went perfect....I still have root, smooooth, GPS locks quickly and I am getting the best signal that I have ever had roms included so I think I'll keep mine!

#13 wabmorgan

 
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Posted 28 December 2012 - 12:04 AM

I have to admit... other than loss of root.... (which was MY fault :-( I had it... but screwed it up.) I have no errors..

#14 thaijunk

 
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Posted 28 December 2012 - 01:22 AM

Is there a poll for the success rate of the upgrade? I'm thinking of starting one if there isn't one already.
* Worked perfectly. Retained root. No issues.
* Retained root. Minor issues but can live with it.
* Retained root. Wish I could go back.
* Lost root. No issues.
* Lost root. Tons of issues.
* Bricked.

#15 droidian1441

 
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Posted 28 December 2012 - 01:25 AM

Is there a poll for the success rate of the upgrade? I'm thinking of starting one if there isn't one already.
* Worked perfectly. Retained root. No issues.
* Retained root. Minor issues but can live with it.
* Retained root. Wish I could go back.
* Lost root. No issues.
* Lost root. Tons of issues.
* Bricked.


Not as far as I am aware of. That's not a bad idea - be sure to make sure there isn't one before starting one though. :)
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Galaxy Note II by Samsung | VRAMC3 | Android 4.1.2 [CURRENT]

DROID Razr by Motorola | 98.72.16 | Android 4.1.2 |


#16 thaijunk

 
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Posted 28 December 2012 - 01:29 AM

Not as far as I am aware of. That's not a bad idea - be sure to make sure there isn't one before starting one though. :)


Yep. I browsed around looking for a poll such as the one I mentioned but haven't seen one. Just wanted to be sure and ask just in case. :) Going to start one in the Razr section. Thanks for the input.

#17 droidian1441

 
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Posted 28 December 2012 - 01:33 AM

Yep. I browsed around looking for a poll such as the one I mentioned but haven't seen one. Just wanted to be sure and ask just in case. :) Going to start one in the Razr section. Thanks for the input.


No problem! :D

Galaxy Note II by Samsung | VRAMC3 | Android 4.1.2 [CURRENT]

DROID Razr by Motorola | 98.72.16 | Android 4.1.2 |


#18 randomcold

 
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Posted 28 December 2012 - 02:00 AM

I'am having bad data issues, and my keyboard force closes. Had to download JB keyboard from market. I'd love an early upgrade!

Edit: nvm lose unlimited data

#19 droidian1441

 
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Posted 28 December 2012 - 02:03 AM

I'am having bad data issues, and my keyboard force closes. Had to download JB keyboard from market. I'd love an early upgrade!


Not many people have been able to score that far, but it is always possible! If the data issues get too bad to handle I recommend taking advantage of this. :)

Galaxy Note II by Samsung | VRAMC3 | Android 4.1.2 [CURRENT]

DROID Razr by Motorola | 98.72.16 | Android 4.1.2 |


#20 cyberLurker

 
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Posted 28 December 2012 - 03:23 AM

Everything works beautifully with the exception of my lapdock. As soon as I connect a lapdock, phone reboots. I may have removed too many Verizon bloatware apps.

Sent from my RAZR MAXX via T2

#21 SnoDrtRider

 
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Posted 28 December 2012 - 04:46 AM

Everything works beautifully with the exception of my laptop. As soon as I connect a laptop, phone reboots. I may have removed too many Verizon bloatware apps.

Sent from my RAZR MAXX via T2


Connect a laptop how? WiFi hotspot? I just connected mine to be sure it worked and it does. I have to say my phone has worked perfectly since the update which I manually installed after using Matts 1.82 utility to get back to fresh .211... I did loose root but was able to get it back using Matt's other utility. Phone works better than ever... fast and smooth. I've been on this since Christmas Eve and everything works as if the update was the final release from Moto/Verizon.

#22 DHA123

 
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Posted 28 December 2012 - 06:46 AM

I think he means via USB for motocast, mine does the same,

#23 withmenilu

 
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Posted 28 December 2012 - 07:01 AM

My Wifi is down, phone detects wifi network but will not connect, furthermore phone calls get answered by the loudspeaker... Bugs I guess, So anyone managed to get a replacement so far?

#24 randomcold

 
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Posted 28 December 2012 - 07:31 AM

I guess this means its going to be awhile before we get the final build. I wish moto would give us an estimate when.

#25 cdavid469

 
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Posted 28 December 2012 - 07:57 AM

I'am having bad data issues, and my keyboard force closes. Had to download JB keyboard from market. I'd love an early upgrade!

Edit: nvm lose unlimited data

I say early upgrade and keep unlimited see what you can do I am already trying, because I got the update, it works flawlessly, I love jb, but if I can convince them I hate it and it's there fault and they need to fix it, and give me the note 2, then why not?
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#26 randomcold

 
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Posted 28 December 2012 - 08:03 AM

I say early upgrade and keep unlimited see what you can do I am already trying, because I got the update, it works flawlessly, I love jb, but if I can convince them I hate it and it's there fault and they need to fix it, and give me the note 2, then why not?


Hey maybe i'll be lucky again just like I got a maxx 7 months after I had the og razr. Also that note 2 is niceeee.

#27 cdavid469

 
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Posted 28 December 2012 - 08:09 AM

well I have 2 razrs, that are both daily drivers for my wife and I, and we would both like new phones

#28 vwtohonda

 
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Posted 28 December 2012 - 09:18 AM

Any idea how they are sending this out? I would love to get the JB upgrade

#29 bobbyp

 
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Posted 28 December 2012 - 09:27 AM

I have looked at a few threads in a few forums but I have yet to see if anyone actually got a new phone or upgrade. My phone is working fine Google Now doesn't quite seem right and my wifi signal is not as strong. My Razr is nearly mint so to go to the store and deal with the hassle and not walk out with the Razr HD seems silly to me.

#30 papabliss2007

 
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Posted 28 December 2012 - 09:33 AM

Any idea how they are sending this out? I would love to get the JB upgrade


uuummmm ... have you read any other threads on this site? One of those will answer your question.




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