Posted 25 February 2013 - 08:15 AM
I think the only thing I may say is this.
I understand this is on the heels of a member who never belonged here before. Signed up, spent 3.5 hours in our chat room with some of our tech savy helpers, just for them to find out at the end, that it wasn't even his phone. It was a friends and the only reason he was fixing it was because his friend was paying him 60 bucks. Is that against our rules? No. Is it a social faux pas? Yeah. It's kinda in bad taste. The guys who help out in the chat room do it to be nice, not for profit...so I can certainly see how that can offend them.
This situation is a little different (at least to me) in that this member is employed at a phone repair shop. It's not like he intended to take advantage of the chat room resources, I think the dude was just trying to do his job. Had the other event not take place just the other afternoon, I don't think we'd even be having this conversation right now but it's fresh in some guys minds.
Look at it this way, if we were a BMW website. And we helped each other diagnose repairs to their cars. Then one day a guy comes in to ask for help but he just HAPPENS to work at a garage and is trying to diagnose a customers car, would he be in poor taste for doing that? Eh, I'm not so sure. The dudes just trying to do his job. When I owned my used car dealership, I can't tell you how many times I would get a car with some gremlin that I could just NOT fix and my FIRST MOVE was to his the forums because I knew there'd be guys in there that specialize in that vehicle. Was I dick? I wasn't trying to be. I was just asking for help, which could be denied to me at any time.
This needs to be addressed on a case by case basis. There is no black and white "We don't help people fix phones because there's money involved". Nor do I think it's necessarily a person's responsibility to inform you upfront, that this is not their phone or that they work in a cell phone shop, etc, etc. And FWIW, I was in the chat room when the OP came in looking for advice, but I was not part of the discussion. I was working with to help fix 's phone. So I did not actually see this separate conversation take place and left the chat room to enter a G+ hangout with JamRwoo and IsaiahP.
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