79 replies to this topic

[mdeline20]

Looking to see if I can get my razr out of a boot loop after a factory reset. I'm not real good at this stuff, so all the help I can get would be great.

[johnthehillbilly]

Ok.... we need to know a couple things .... rooted? Custom ROM ? Or stock?..... did you simply do a FDR (factory data reset) or did you use Matt's utility to go back to stock ? ....

"... try not... do! or do not! .... there is no try ... "

[mdeline20]

To start, it is stock. It was turning on and off by itself the other day, and me having no tech type skills I called Verizon tech support. They walked me through a factory reset. Now the phone boots up and gets to the page that asks what language. Then if I push the start button it will start to load and then reboot and start all over. If I do not push the start button it will just continue to reboot over and over.

[johnthehillbilly]

Ok here's what you need.....

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Sound like corrupted software ...... thus utility will wipe your phone and reinstall JB ..... just make sure you are fully charged before using the utility..... if you have ANY questions or doubts, please feel free to ask prior to running utility

"... try not... do! or do not! .... there is no try ... "

[mdeline20]

Downloading the file now. I'll give it a shot later and let you know how it works out. It looks like it is pretty straight forward.

[johnthehillbilly]

Indeed it is..... its probably the best tool we have for our RAZRs:)

"... try not... do! or do not! .... there is no try ... "

[mdeline20]

Downloaded, but I can't find the zip file. : 

[johnthehillbilly]

Are you on windows or Linux ?

"... try not... do! or do not! .... there is no try ... "

[mdeline20]

windows 7

[johnthehillbilly]

Ok the default download location is in the downloads folder..... hit start then type downloads.... it should bring up the downloads folder..... it should be there

Also you can hit start and type the name of the file and it should find it also

"... try not... do! or do not! .... there is no try ... "

[mdeline20]

Can't find it, so I'm going to download it again.

[mdeline20]

Ran the utility twice and the phone is still in the boot loop.

[johnthehillbilly]

Did the utility show any errors while running?......

"... try not... do! or do not! .... there is no try ... "

[mdeline20]

The first time it did, but the second time it didn't.

[johnthehillbilly]

Ok.... have you tried booting into recovery
and clearing cache and doing a factory reset?......

Also did you use option 1 of the utility?


"... try not... do! or do not! .... there is no try ... "

[mdeline20]

I did use option 1, and I will now clear cache an factory reset.

[mdeline20]

I cleared the cache and did a factory reset. Still does the same as before.

[johnthehillbilly]

Do you have any data on internal storage ? And external SD card? .... even tho it really shouldn't, we've been seeing some interference from data on internal/external storages..... you should be able to remove external SD card and format internal (using windows) then try running utility again.....

[mdeline20]

How do I format with windows?

[johnthehillbilly]

When the phone is booted (as much as it can ) ....windows should recognize the internal as a drive..... if it does.... you can right click on the drive and select format....