8 replies to this topic

[Redflea]

I'm trying to set up my wife's hotmail account as a corporate sync account.

I can do this just fine on my current phone (GNexus) and previous phone (Droid2) and did it on her previous phone (DX2).

However, on the Razr Maxx, while the account setup seems to go fine, email won't sync, no messages show up in the inbox for that account, no contacts sync, etc. If I do a manual refresh, I get a "Hotmail Account Error" w/red triangle message which then changes to "Connection error". Account is set to Push, tried setting it to poll w/same results. Also can't send messages.

The phone is correctly setting the server to m.hotmail.com when it does the setup...I don't see any issues other than nothing is connecting after the account has been set up. All other email accounts on the phone are working fine.

I've added her hotmail account to my Gnexus just now as a corp sync account w/out issue. Everything syncs fine.

I'd like to set it up this way, as when I set her account up as a Windows Live account using that Add Account option, her contacts don't sync down from the cloud to the phone, and if you go to add a contact in Contacts, her Hotmail account option is listed as "Phone only, unsynced". She'd like to be able to sync those back and forth...

Anyone have success adding a Hotmail address on their Razr as a corporate sync account?

Or if anyone has added a Hotmail account as a Windows Live account, can you go into Contacts and select the + sign option to add a contact, and see if your list of account options shows the Windows Live account as not synced?

Verizon level 2 support was unable to help...I tried adding the MS Hotmail app from the market at their suggestion, and that sync'd email, but contacts were weird, it only allowed me to add Hotmail contacts to the phone with name info only, no other fields (e.g., email, phone, address fields, etc., were missing).

Thanks for the help/assistance.

[garywojdan81]

Is she on GB or ICS?

Sent from my XT912 using Tapatalk 2

[Redflea]

Is she on GB or ICS?

Sent from my XT912 using Tapatalk 2

Thanks, she's on the most current official GB release from Verizon.

[JungleKing76]

I have my hotmail synced and working perfectly on my razr maxx and my wife has hers working on her razr. Contacts, email, calender, etc. all sync as they should.

I didn't do anything special, just followed on screen set up. Works on both GB and ics leaks for us.

Sent from my DROID RAZR using Xparent Purple Tapatalk 2

[Redflea]

I have my hotmail synced and working perfectly on my razr maxx and my wife has hers working on her razr. Contacts, email, calender, etc. all sync as they should.

I didn't do anything special, just followed on screen set up. Works on both GB and ics leaks for us.

Sent from my DROID RAZR using Xparent Purple Tapatalk 2

Thanks for the info.

So did you set up the Hotmail accounts as Corporate Sync (blue icon in the set up account screen)? Our as a Windows Live Hotmail account (orange icon, under the "Email Accounts" icon)?

My wife is on GB System Version 6.12.181.XT912.

Thanks!

Sent from my Galaxy Nexus using Tapatalk 2

[JungleKing76]

Thanks for the info.

So did you set up the Hotmail accounts as Corporate Sync (blue icon in the set up account screen)? Our as a Windows Live Hotmail account (orange icon, under the "Email Accounts" icon)?

My wife is on GB System Version 6.12.181.XT912.

Thanks!

Sent from my Galaxy Nexus using Tapatalk 2

I use the blue corporate sync. I know it doesn't really help your situation but just wanted to clarify that it does work.

Sent from my DROID RAZR using Xparent Purple Tapatalk 2

[Redflea]

I use the blue corporate sync. I know it doesn't really help your situation but just wanted to clarify that it does work.

Sent from my DROID RAZR using Xparent Purple Tapatalk 2

No, it's very helpful to know it should work on the current GB release. Thanks.

Pretty freaking weird that everything else syncs/works just fine on her phone...


Sent from my Galaxy Nexus using Tapatalk 2

[Redflea]

New news...I had thought that I'd already tried setting up my account on her phone, but realized late last night that I had not.

So I added my hotmail account to her phone, and it syncs fine, no issues. So there may be some difference in settings, possibly, between our accounts.

Odd thing is, her account works fine on our other two phones (G Nexus and D2).

Sent from my Galaxy Nexus using Tapatalk 2

[Redflea]

Turns out this is a known issue to Microsoft, but they and VZW clearly are not talking, as the level 2 VZW rep didn't know anything about it or have an details.

Two threads:

Please Login or Register to see this Hidden Content

Please Login or Register to see this Hidden Content

More here:

Please Login or Register to see this Hidden Content

I've asked on the thread to get my wife's account addressed. Why they (MS) are dealing w/this an account at a time and not providing a general fix is hard to understand w/out any details, but at least there may be a path forward on this.