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charging port?


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#1 looneytuned29

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Posted 15 October 2013 - 06:49 PM

I recently unplugged my phone before bed and it said that it was still charging.  I restarted it to see if that would fix the problem as I am running hyperdrive latest.  it did not.  so when I plugged it back in the charging icon went off.  so now when I plug my phone up I have to wiggle the cord back and forth to try to get it to charge.  I was irate as I have only had it about five months so I took it into a Verizon store to see if they could get me a warranty replacement.  the guy looked with a magnifying glass and came back to tell me that my charging port was corroded and that it would not be covered under warranty.  I love my phone and I have always been extremely careful with it.  I asked what would cause such a thing and he replied water damage.  WTF? how can I have water damage if the little sticker that shows water damage in the back is not changed.  so I called tech support to see if they would send me a warranty replacement and it is on its way.   

       so I am asking the community:

1:  have any of you ever heard of this happening and how to prevent it

2: should I try and odin back to stock first? I am not sure if my computer will see it but I don't want them to try to say it was my fault for rooting.  it is a hardware issue and therefore has nothing to do with root access. 

3: how should I get them to cover this as a warranty issue if it wasn't my fault. all was fine and then bam it will not work anymore.  kinda makes me mad.  sorry for the rant but I had to explain myself first.



#2 jpcalhoun

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Posted 16 October 2013 - 05:05 AM

I recently unplugged my phone before bed and it said that it was still charging.  I restarted it to see if that would fix the problem as I am running hyperdrive latest.  it did not.  so when I plugged it back in the charging icon went off.  so now when I plug my phone up I have to wiggle the cord back and forth to try to get it to charge.  I was irate as I have only had it about five months so I took it into a Verizon store to see if they could get me a warranty replacement.  the guy looked with a magnifying glass and came back to tell me that my charging port was corroded and that it would not be covered under warranty.  I love my phone and I have always been extremely careful with it.  I asked what would cause such a thing and he replied water damage.  WTF? how can I have water damage if the little sticker that shows water damage in the back is not changed.  so I called tech support to see if they would send me a warranty replacement and it is on its way.   

       so I am asking the community:

1:  have any of you ever heard of this happening and how to prevent it

2: should I try and odin back to stock first? I am not sure if my computer will see it but I don't want them to try to say it was my fault for rooting.  it is a hardware issue and therefore has nothing to do with root access. 

3: how should I get them to cover this as a warranty issue if it wasn't my fault. all was fine and then bam it will not work anymore.  kinda makes me mad.  sorry for the rant but I had to explain myself first.

This has happened to me before.  "Water damage/corrosion" is Verizon's way of staying "we are not going to help you".  I had to return a Razr Maxx that was only a couple months old and NEVER near water and they told me the same thing.  



#3 looneytuned29

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Posted 16 October 2013 - 08:47 AM

Did they charge you for your phone?

#4 jpcalhoun

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Posted 16 October 2013 - 09:50 AM

Did they charge you for your phone?

Yes, full price.






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