I have a Droid Maxx Developer Edition (XT1080M DEV). I was shocked when the phone fell a short 6" off a ledge and landed on it's bottom edge on the desk and cracked the outer glass on the screen. I thought this was supposed to be gorilla glass? I have a Razr Maxx that I could practically throw against the wall without breaking the glass. The good thing is the phone is still fully functional, I just needed to get the glass replaced. So I called Motorola, told them my issue and they told me the new outer glass would cost me $175 and they would re-flash my phone. I told them it's a dev phone and I don't want it flashed I want the glass replaced. The phone is still fully functional. In addition to trying to charge me $175 for the repair, they were nice enough to look me up in their database and then they informed me that my phone no longer has a warranty. What???? I just bought the phone 5 weeks ago. Apparently, incidental damage like cracked outer glass will void the Motorola warranty. I spoke to about 5 different reps and got the same answer from all of them. Are they for real? If you buy a new car and have a fender bender in a parking lot, yea you have to cover the damages yourself (not under warranty) but the warranty on the car is certainly not voided.
Has anyone else experienced this kind thievery from Motorola? I mean this is criminal! So, I have a brand new $650 phone with no warranty because it has cracked glass. Really?
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