17 replies to this topic

[mr937]

Hello everyone!  My Razr Maxx HD quit working yesterday!  It started opening and immediately closing apps.  If I would restart the phone it would work fine for a few minutes but would start doing it again.  I uninstalled every app i have downloaded.  Undid all of the updates to apps I couldnt remove and then did a factory reset.  It was working fine for about an hour and then started closing the apps again.  I restarted the phone and now it just gets stuck at the droid eye.  I can get into recovery and access my sd card and all that still but not sure what to do now.  I tried the factory reset again and clearing the cache but still no help.  I tried finding answers but they all start with me needing my phone rooted and unlocked (which it is neither) but Im not sure how to do that if it wont turn on. The phone was up to date with the latest software.   Is there anything I can do to possibly fix this issue!  Any help is greatly appreciated!!!  

[livinginkaos]

First off, have you tried booting with the sd card removed?

 

If that doesn't help, use RSD Lite or House of Moto with the most recent FXZ and give it a fresh start.

[XE_Nerd]

I had a similar issue where I had a bad SD card so its a great tip.

Sent from my DROID RAZR HD using Tapatalk

[mr937]

I did try with the SD card removed and sim card.  RSDlite wont recognize the phone.  The computer knows something is plugged in but says the USB device is not recognized.  Is there a trick for RSD Lite?  I used it once when my old droid X had the same issue and managed to get it working somehow.

[johnthehillbilly]

Try installing or reinstalling drivers....

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[livinginkaos]

I did try with the SD card removed and sim card.  RSDlite wont recognize the phone.  The computer knows something is plugged in but says the USB device is not recognized.  Is there a trick for RSD Lite?  I used it once when my old droid X had the same issue and managed to get it working somehow.

If the phone is in Fastboot mode, you are using the original moto cable and are in a usb 2.0 port and you are getting the device not recognized, you need to fix/get the newest drivers.

 

Ninja'd

[mr937]

I uninstalled rsdlite and the moto dirvers and downloaded the latest of both.  It still doesnt see the device.  Yesterday before i did the factory reset i was able to transfer the files to my computer.  Now it wont do it.  I should also mention that I have no idea what im doing really.  But the help is awesome! 

[livinginkaos]

You need to be in fastboot mode. Device off. Hold the vol - and press pwr. Don't release the volume button while pressing power.

Sent from my S-Offed One M8

[mr937]

Its in fastboot mode at the moment.  

[livinginkaos]

You have Moto cable? USB 2.0 not 3.0? Windows 7 or 8?

Sent from my S-Offed One M8

[mr937]

Im pretty sure its the cable that came with the phone.  It works to transfer files to and from the computer.  Ill try and find another one soon.  Its USB 2.0 and I have windows 8.1.

[livinginkaos]

Do you have access to a Windows 7 machine?

Sent from my S-Offed One M8

[johnthehillbilly]

Ninja'd

[mr937]

Not at the moment.

[johnthehillbilly]

Get Sam's house of moto.... And a live Linux CD

[mr937]

I switched cables and it recognized it now!  Let me see if I can fumble my way through loading this.  Thanks for your help man!

[livinginkaos]

The Moto cable is very important for fastboot mode.

Sent from my S-Offed One M8

[mr937]

Its back up and running right now.  Hopefully the opening and closing of apps is fixed now too.  I really appreciate the help!