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Battery Symbol Has ? Mark Razr Won,t Charge


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#1 dbittle59

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Posted 12 March 2012 - 02:03 AM

battery is dead and wont charge, when plugged in to ac battery icon has a ? mark, when plugged into usb led lights up but will not charge on either and razr will not turn on, anyone have any ideas

#2 vash_h

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Posted 12 March 2012 - 02:08 AM

What did you do before ether phone went dead?

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#3 dbittle59

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Posted 12 March 2012 - 02:21 AM

it was in boot loop so removed back cover to remove battery and put back in then it said cant charge battery use genuine motorola battery, later on batt went dead and phone shut off and now it will not charge at all

#4 shizumie

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Posted 12 March 2012 - 04:35 AM

Just out of curiosity... why exactly did you pull battery?

Chances are you damaged a connector on the battery.. possibly where you have to unscrew its connector to remove it...

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#5 snives

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Posted 12 March 2012 - 06:06 AM

it was in boot loop so removed back cover to remove battery and put back in then it said cant charge battery use genuine motorola battery, later on batt went dead and phone shut off and now it will not charge at all


Pressing Vol Down + Power does a forced shutdown at any time, no need to pull the battery. The only appropriate times to remove the battery from the RAZR is if a MAXX upgrade kit is made available, or if you are on year 4 and the battery is wearing out. Sounds like your only hope now, is to tear it back apart, inspect the connectors for damage/interference, and be sure to re-assemble it with all the connections being nice and snug. Take care to look for hazing on the connectors, as I've seen things as simple as hand lotion left on connectors cause unstable connections. However, be careful when cleaning the connectors to not short them out.

#6 scottysize

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Posted 12 March 2012 - 09:34 AM

it was in boot loop so removed back cover to remove battery and put back in then it said cant charge battery use genuine motorola battery, later on batt went dead and phone shut off and now it will not charge at all


Wow. I've heard that the back cover is not easy to get off either. Any damage marks? Anyway for Verizon to tell that you opened it? If not, run and take it back to the store.

RAZR No Longer.  Currently running the LG G2 and HTC One (M8)

Time for Moto to update the line!


#7 Guest_24v_*

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Posted 12 March 2012 - 09:51 AM

Wow. I've heard that the back cover is not easy to get off either. Any damage marks? Anyway for Verizon to tell that you opened it? If not, run and take it back to the store.

Yeah, that is a great idea. Screw up your phone, and let Verizon eat it. Who cares if that increases prices for the rest of us.
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#8 VantenKiest

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Posted 12 March 2012 - 10:09 AM

you should never remove a rzr battery unless you know what you are doing.. volume down and power would have powered your phone off after 14 seconds
future info to save you
In my Ferocious convictions, and in-dominant belief in my own actions, it would be a great advantage to anyone's interest who lay with mine..... Vanten Kiest

#9 shizumie

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Posted 12 March 2012 - 11:45 AM

Yeah, that is a great idea. Screw up your phone, and let Verizon eat it. Who cares if that increases prices for the rest of us.
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+ 1-bazillion!!

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#10 scottysize

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Posted 12 March 2012 - 05:34 PM

Yeah, that is a great idea. Screw up your phone, and let Verizon eat it. Who cares if that increases prices for the rest of us.
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You know he damaged the case getting it off. There's no way he can take it back, but if he has insurance, guess what? He gets another one anyway.

RAZR No Longer.  Currently running the LG G2 and HTC One (M8)

Time for Moto to update the line!


#11 Guest_24v_*

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Posted 12 March 2012 - 05:50 PM

You know he damaged the case getting it off. There's no way he can take it back, but if he has insurance, guess what? He gets another one anyway.

Insurance is not meant to cover people taking stuff apart that they have no clue about. It is for if it gets lost or stolen.
How do people not get this?

IF YOU CAN NOT AFFORD TO REPLACE YOUR PHONE OUTRIGHT, DO NOT MOD IT!

#12 snives

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Posted 12 March 2012 - 06:21 PM

Insurance is not meant to cover people taking stuff apart that they have no clue about. It is for if it gets lost or stolen.
How do people not get this?

IF YOU CAN NOT AFFORD TO REPLACE YOUR PHONE OUTRIGHT, DO NOT MOD IT!


+1

Sent from my DROID RAZR using Tapatalk

#13 shizumie

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Posted 29 March 2012 - 03:04 AM

IF YOU CAN NOT AFFORD TO REPLACE YOUR PHONE OUTRIGHT, DO NOT MOD IT!

+1
I am ninja see my Blade and fear me

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#14 leviwg

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Posted 29 March 2012 - 05:30 AM

Insurance is not meant to cover people taking stuff apart that they have no clue about. It is for if it gets lost or stolen.
How do people not get this?

IF YOU CAN NOT AFFORD TO REPLACE YOUR PHONE OUTRIGHT, DO NOT MOD IT!

+1

Sent from my Droid Razr using Tapatalk
a what? an android? whats that?

#15 trikotret

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Posted 29 March 2012 - 07:29 AM

Actually insurance covers anything. Whether lost, stolen, water damage, cracked screen, physical damage. Its just gonna cost you $100.

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#16 Guest_24v_*

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Posted 29 March 2012 - 08:41 AM

Call the insurance company and tell them you took your phone apart and cannot get it back together correctly and let us know what they tell you.

#17 VantenKiest

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Posted 29 March 2012 - 01:39 PM

.. you could try the new maxx battery conversion mod but beyond trying the insurance.. i hvae no other advice for you at this moment... sorry man.
In my Ferocious convictions, and in-dominant belief in my own actions, it would be a great advantage to anyone's interest who lay with mine..... Vanten Kiest




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