11 replies to this topic

[mjohnson]

I need help…PLEASE! I rooted my DROID Razr 2 days ago using Razr Blade. I'm sure I did everything right since it's so simple to do (just follow the prompts). I didn't have any issues with that. Yesterday, I decided that I wanted to start fresh with my rooted Razr so I downloaded Titanium Backup, backed up everything to my SD card and performed a factory reset. This is what I'm working with, what I did, and what happens...

 

Droid Razr XT912

System Version: 98.72.16.XT912.Verizon.en.US

Android Version: 4.1.2

 

After performing the factory reset, I started setting up the phone. I got all the way to the screen where you setup your Google acct and that's when I got the window saying, "Unfortunately, setup has stopped." I press OK and the screen goes blank. I tried again (factory reset) and got the same exact results. I cannot get it to finish setup for some reason. I've tried multiple times.

 

I also tried wiping the cache and rebooting. When I did that, it got past the boot up animation screen and I got a window saying, "Android Upgrading" and either, "starting apps" or "finishing boot." I waited for a while to see if it would, in fact, finish but it never did. The last time I tried, I let it "upgrade" ALL NIGHT and woke up this morning to the same screen, "Android Upgrading". The only way I can get it to stop is to have someone call me which I guess interrupts the "upgrading" process.

 

I can make and receive phone calls but that's it so I don't think it's bricked. I don't have a home screen (it's blank), no apps, nothing! Does anybody have ANY idea what I can do. I'm stuck!

 

This is where I got Razr Blade from:

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[Memnoch73]

Use

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Utility for restore back to fresh stock. You will have to root again. 

[mjohnson]

Thanks Devil. I'm going to do that now.

[mjohnson]

I tried running the JB Utility but it closes after the Batman screen. I thought it could be the drivers, so I went and tried to reinstall them from the Drivers folder of the utility and it tells me. "Unable to install because a newer version of this product is already installed". Any suggestions?

[Memnoch73]

What did you extract the zip file with? Use WinRAR.

[mjohnson]

Correct me if I'm wrong...please.

 

1. I put my phone into AP Fastboot

2. Connect it to my computer

3. Click on WindowsUtility.bat

4. The Batman screen comes up and I press any key to continue (this is where it closes)

5. The next screen "should" give me the 4 options, correct.

 

Do I need to have USB Deugging checked for JB upgrade or the root process. Because right now, I only want to get a clean JB stock ROM.

[Memnoch73]

Correct.. 

 

No need for debugging to be on. Utility will wipe everything. Then after you set up the phone use the Utility to root. 

[mjohnson]

Thanks for the help. I think it was my home computer. I used my son's laptop and everything worked perfectly. I got the JB update AND rooted it all over. Thanks again!!!

[Memnoch73]

You're welcome man... Glad you are back up and running. 

[universal_cynic]

mjohnson, the issue may have been the location of the utilities folder.  I mistakenly ran it from an ext hdd and got a similar issue where I couldn't see the menu options.  By copying the folder to the desktop, all issues were solved. 

[cmh714]

Thanks for the help. I think it was my home computer. I used my son's laptop and everything worked perfectly. I got the JB update AND rooted it all over. Thanks again!!!

Its about time those damn kids come in handy

[mjohnson]

Its about time those damn kids come in handy

Lol...tell me about it.