Hi Everyone, I hope you can help someone with VERY limited knowledge of these things! Basically my 2 year old razr maxx has been rebooting at random times, usually when I'm trying to post to messenger, for a while now. Today I updated a ton of apps. I was trying to send a text and the thing rebooted, expect then it was stuck in a boot loop. And still is. I have gone into recovery and cleared the cache. Nothing. I then did a factory data wipe and reset, nothing. The thing is, I don't know if my phone is rooted. My ex boyfriend was great with all this stuff, and may well have done something to it when I bought it 2 years ago. We are no longer together though, and now I am stuck!
Any advice would be greatfully received!
I do have a cable to connect it to the computer, but the computer isn't picking anything up. I guess because the phone is not on? Oh, and my PC runs ubuntu, thatnks to the ex boyf, if that doesn't confuse me further!