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Touchless control doesn't work ?


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#1 grgguy

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Posted 29 July 2014 - 08:10 AM

I have tried everything. I've spoken to Verizon who then refered me to Moto. Who had clear partition caches to no avail. Any and all voice recognition on my phone has ceased to work. Sometimes Google will open up to say " Can't reach google at the moment ". However if I manually open the search box Google now and all my cards are there. If I then hit the microphone icon It will again say "Can't reach google at the moment ". I'm at my wits end here. This will happen weather Im using my wifi or 4G signal. 


I've fxz'd and that didn't work. I will entertain any and all ideas.

 



#2 livinginkaos

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Posted 29 July 2014 - 09:57 AM

Maybe a new sim ?


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#3 grgguy

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Posted 29 July 2014 - 07:12 PM

Maybe a new sim ?

 

Can you elaborate on that. I'm confused how the sim card would affect touchless controls.  

The phone works fine. In fact everything since the update is great except the touchless control. 



#4 livinginkaos

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Posted 30 July 2014 - 03:00 AM

It is having trouble with the connection to Google services which is a data related issue. If the SIM is having issues, it can affect all you data traffic regardless if you are on WiFi sometimes. You've fdr'd and fxz'd so there's not much else other than hardware.

sent from my G3


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#5 grgguy

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Posted 30 July 2014 - 07:55 AM

It is having trouble with the connection to Google services which is a data related issue. If the SIM is having issues, it can affect all you data traffic regardless if you are on WiFi sometimes. You've fdr'd and fxz'd so there's not much else other than hardware.

sent from my G3

Thank you. I will look into getting a new sim card. I fxz'd , but with saving data. I haven't fdr'd but I will tonight ( I really wanted to avoid that). Thanks for your help !  



#6 grgguy

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Posted 30 July 2014 - 05:14 PM

Well I got to tier 2 tech support at Moto and they want me to FDR it . I dont want to but I will. I just don't know if I should do it through TWRP or stock recovery ? Advice ?  Does it matter? They'll both do the same thing right. How will that effect my unlocked bootloader if at all ? 



#7 livinginkaos

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Posted 30 July 2014 - 05:21 PM

Won't effect anything but erase your data. Recovery won't matter. If you have twrp, why are you hesitant? Just back up your data. If the fdr doesn't help, just restore your backup

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#8 grgguy

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Posted 30 July 2014 - 06:11 PM

Ya I used twrp .. I forgot to make a new back up but I've got 1from last week so no big deal. FDR didn't work in fack it seems like it made it worse. Before when I said " OK google now" it would atleast open up the app. Now it doesn't even hear me. Kinda bummed out.  I'm pretty sure Moto will tell me I'm $#!+ out of luck cause I'm rooted and unlocked. Even though I'm sure that beong rooted and unlocked has absolutley nothing to do with this problem. I've seen a couple of threads on other sites where they are having the same exact problem. ... Oh well. I can live with no Google now until the Moto Nexus or the X+1DE comes out. I was going to get 1 of those anyways. 



#9 spainter

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Posted 30 July 2014 - 07:43 PM

Just for kicks and giggles, after the fdr did you do all the updates to the apps and go in and re-enable the ok google functions in the settings?



#10 grgguy

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Posted 30 July 2014 - 08:00 PM

Attached File  Screenshot_2014-07-22-23-27-13.png   220.09KB   11 downloadsYa actually I did. I let everything update before I even touched the settings. The touchless control doesn't work at all. When I go to train it, it doesn't hear me at all. In Googles search box setting I enabled the voice feature and it actually let's me train it. But when I then go to say the phrase it does the same thing 



#11 spainter

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Posted 30 July 2014 - 08:10 PM

You have got to get it to work again if nothing else to save the wallpaper LOL.



#12 spainter

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Posted 30 July 2014 - 08:14 PM

The thread that kaos gave you is a good tool and will get you going again.  if you are getting the .jar file downloaded as a zip or rar file use a different browser.  firefox sometimes has a bad time with jar and apk files.  Follow his Sam's instructions to the letter and it will work for you.

 

Factory cable, usb 2.0 are both necessary. 



#13 grgguy

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Posted 31 July 2014 - 07:48 AM

What thread did he give me ? If you like the wallpaper here's a copy without anything to muck it up. Attached File  jennifer-love-hewitt.jpg   48.85KB   12 downloads



#14 spainter

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Posted 31 July 2014 - 01:45 PM

My apologies, I got this thread mixed up with one where a person wasn't able to boot his device, and was having a hard time downloading the proper files and flashing his phone.  I wish I could help you with your issue.  Again sorry for the mix-up.

That pic of Jennifer is a good one :)



#15 grgguy

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Posted 31 July 2014 - 08:32 PM

I don't know that she has ever taken a bad picture. Here's a personal favorite of mine . Attached File  Jennifer-Love.jpg   58.18KB   11 downloads






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