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Fcc Complaint Resolved


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#1 mikera67

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Posted 18 April 2012 - 07:24 AM

Filed an FCC complaint about poor battery life on the RAZR a month ago, they called today and offered the maxx, no change in contract, plus $300 credit, helped I've been with Verizon since 2003, no cost to me. My question is I'm on ics from the that app which we don't speak of way, have to return device in five days of getting the max, which will be tomorrow. I want to go back to stock, any ideas?

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#2 Gerland the Oracle

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Posted 18 April 2012 - 07:54 AM

RSD Lite, back too .744 then ota up to .173, nobody will know that iam aware of. By the way how did you do this ive been iff an on the phone with Moto for weeks now with no help?...

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#3 mikera67

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Posted 18 April 2012 - 08:12 AM

Thanks, will Matt's utility work as well? All i did was go to fcc's site, filled online form about why i thought Verizon gave me a phone with small battery, then released same phone with huge battery a few months after, poor battery life, waited a month and Verizon called and gave me no trouble, happy to send me new RAZR maxx. Didn't think it would work but very surprised it did.

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#4 bpm1055

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Posted 18 April 2012 - 08:57 AM

I wish I could do this. They really pissed me off, when I finally upgraded to a new phone to find out just after my 30 days was up they released a bigger battery version.

#5 fallen17753

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Posted 18 April 2012 - 09:35 AM

Can anybody do this? Just file a complaint and whine about problems and you get a maxx and $300?

#6 DonDraper

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Posted 18 April 2012 - 09:56 AM

You filed a complaint with the FCC about your phone's battery life? :blink: :huh:

#7 money mike

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Posted 18 April 2012 - 10:13 AM

You filed a complaint with the FCC about your phone's battery life?


I think he filed a complaint because Motorola releases a phone every 6 days that is the exact same phone as before but with one added feature that is enough to make you want the new phone....

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#8 BDH

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Posted 18 April 2012 - 10:16 AM

Hate to be this way but I just filed mine as well.

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#9 wulf

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Posted 18 April 2012 - 10:33 AM

Hate to be this way but I just filed mine as well.

Got link? Lol.
Maxx came out just over a month after i got razr.

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#10 mikera67

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Posted 18 April 2012 - 10:43 AM

It took awhile before they called, all i asked for was the max for trade, nothing more. He seemed very willing to work it out, he thought what i was asking was valid and that Verizon told Motorola to fix the battery issue, believe that's why the maxx came to be. Good luck! Should have my max by noon tomorrow!

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#11 Krazr

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Posted 18 April 2012 - 10:59 AM

That's awesome! I think I might try this...


EDIT: Just filed my complaint. I'll post if anything happens.

#12 money mike

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Posted 18 April 2012 - 11:01 AM

I was thinking about calling VZW and telling them how bad the battery life is on the RAZR to see what would happen... Maybe I'll give it a shot. All i really want is something with a removable battery at this point... Tired of my phone always being plugged in.

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#13 mikera67

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Posted 18 April 2012 - 11:25 AM

I didn't file expecting to get anything, just unhappy they came out with the same phone with the biggest problem fixed real close to each other. I told Verizon the same and he mentioned sending a maxx to me asap. It might have helped I've been with then a decade paying close to $200 a month, he brought that up several times, it was a pleasant conversation compared to dealing with customer support, which can be a nightmare. Have to give them credit for stepping up to the plate, although it took the FCC to get them motivated, lol

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#14 NattyBee

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Posted 18 April 2012 - 11:54 AM

Thanks, will Matt's utility work as well? All i did was go to fcc's site, filled online form about why i thought Verizon gave me a phone with small battery, then released same phone with huge battery a few months after, poor battery life, waited a month and Verizon called and gave me no trouble, happy to send me new RAZR maxx. Didn't think it would work but very surprised it did.

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Matt's updated utility does indeed work to get back to stock 6.12.173 from ICS...gimme a few minutes and I'll post a link...

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#15 NattyBee

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Posted 18 April 2012 - 12:01 PM

OK, here is the link to the most recent release of Matt's Utility:

Please Login or Register to see this Hidden Content

> http://www.droidrzr.com/index.php/topic/1648-droid-razr-utility-windows-new-thread/


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#16 trekie4ever

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Posted 18 April 2012 - 12:37 PM

Interesting... I called Verizon right when I learned about the maxx which did come out during me return period. If I had known I would waited a couple of days nd got the maxx. I called later within 30 days but not the 14 and they told me tough titties -_-... I hate always having to have my charger in my pocket

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#17 NattyBee

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Posted 18 April 2012 - 12:54 PM

I would like to note, for the record, I had a razr...but rather than getting upset about the Maxx, I sold the razr, sold my gnex, and bought a Maxx. I also traded my Galaxy Tab for a Maxx. I mean, the RAZR battery life really isn't all that bad, but the Maxx is much better... the thing is, getting mad about the Maxx is like getting mad about the extended battery release for other phones. After all, the Maxx is basically a RAZR with extended battery, lol

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#18 snives

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Posted 18 April 2012 - 01:33 PM

The issue with the Maxx unlike an extended battery is that it isn't an upgrade suited for novices and costs 100+ to update rather than $30-60.

That said, I don't regret not having a Maxx.

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#19 NattyBee

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Posted 18 April 2012 - 01:38 PM

The issue with the Maxx unlike an extended battery is that it isn't an upgrade suited for novices and costs 100+ to update rather than $30-60.

That said, I don't regret not having a Maxx.

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Good point. I totally regretted it, which is why I worked on getting 2 as soon as I could, lol

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#20 wulf

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Posted 18 April 2012 - 01:54 PM

Good point. I totally regretted it, which is why I worked on getting 2 as soon as I could, lol

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Wish i could do that, lol.

As a testimony for needing a maxx i am typing this from og razr with portable battery connected charging so i can keep going, lol. Its recommended you dont drain battery to near death or below 30% (i think, lol). After being off the charger since 5am and after 10 hours not to many options. Also very few options at work to charge it there.

Oh well, Iike others i dont regret getting razr but the extra battery life would be nice. :D

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#21 mikera67

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Posted 19 April 2012 - 09:56 AM

Just received my maxx! Very happy!

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#22 wulf

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Posted 19 April 2012 - 10:23 AM

Just received my maxx! Very happy!

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Congrats!

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#23 NattyBee

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Posted 19 April 2012 - 10:46 AM

Just received my maxx! Very happy!

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Awesome! One thing you will likely notice (aside from battery life, lol) is the thicker device has a nicer feel in your hand then the razr did :)

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#24 chefed24

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Posted 19 April 2012 - 11:54 AM

Filed mine back on 3/16/12 still haven't heard back. But seeing how this has been done more than once now I would imagine to be hearing real shortly.

#25 BDH

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Posted 19 April 2012 - 08:47 PM

Filed mine back on 3/16/12 still haven't heard back. But seeing how this has been done more than once now I would imagine to be hearing real shortly.


OP said it had been about a month before he heard anything so you might be hearing something soon.

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#26 mikera67

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Posted 20 April 2012 - 03:27 AM

It is thicker, but not bad, still fits in my pocket fine. Came about 2 pm, 40% battery( stats might not be right yet) never charged it, never put it down, wanted to kill battery and do full charge. About ten I fired up the sling player and let it run until it died about 2pm. Today will be the test, so far very happy.

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#27 bpm1055

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Posted 20 April 2012 - 06:35 AM

Just one question when you filed your complaint what did you list it under? I was looking at filing a complaint went to wireless telephone, but don't really know what to list this as after that.

Billing, Service, Privacy, Number Portability and other issues

or

Deceptive or unlawful advertising or marketing by a communications company (does NOT include Telemarketing)

If anyone can help me with this it would be much appreciated. I live in a rural area and do a lot of outdoor activities that I don't always have access to power. I was and am still pissed about the release of the maxx just after I couldn't switch to it.

#28 trekie4ever

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Posted 20 April 2012 - 07:40 PM

I bought my RAZR 2 days after the Maxx release not realizing battery life was that terrible....

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#29 mikera67

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Posted 21 April 2012 - 02:17 AM

Well this maxx is insane. Doesn't get hot like the razr. I went to our state pool tourney yesterday, full charge at 8 am, was on it all day, after I left around 6, still had 56% battery! Very very happy. Running stock, rooted, even ran the hotspot for 45 minutes for the at&t guys that had no data service. Wow

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#30 wulf

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Posted 21 April 2012 - 02:28 AM

Well this maxx is insane. Doesn't get hot like the razr. I went to our state pool tourney yesterday, full charge at 8 am, was on it all day, after I left around 6, still had 56% battery! Very very happy. Running stock, rooted, even ran the hotspot for 45 minutes for the at&t guys that had no data service. Wow

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I have the buyers remorse now, lol. Thats great!

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