Razor Maxx
#1
Posted 04 October 2012 - 10:11 PM
#2
Posted 05 October 2012 - 12:31 AM
I hear what you're saying but i haven't had any issues with the one they sent out for replacement and sent out next day air for free.
I typically buy refurbished computers so this is old hat for me.
#3
Posted 05 October 2012 - 01:43 AM
I did a warranty swap early on for a bad speaker and was sent a refurb.
I hear what you're saying but i haven't had any issues with the one they sent out for replacement and sent out next day air for free.
I typically buy refurbished computers so this is old hat for me.
I don't have issues with refurbished phones, or electronics in general. For 15 yrs, I was the CIO for the largest electronics remanufacturer in the country. Every single phone that came in the door receives the following: identify/repair the customer's complaint, automatic replacement of most commonly failed components, the latest firmware installed, external parts replaced (front/back covers, buttons, etc). People don't realize that many times the OEM makes minor revisions to firmware and not change the version number. They do this to either save embarrassment or cause panic for end users. Then the phone is cooked under harsh QC environment for stress reliability. That's why I prefer to get refurbed phones, as long as I get the full warranty just in case. See, it's not like I received somebody's old phone; instead, I have a phone that was built to new condition, and in most cases, exceed the original OEM specs.
- ibolski likes this
#4
Posted 05 October 2012 - 04:20 AM
Refurbished is not always bad.
- quangtran1 likes this
VZW Samsung Galaxy S7 Stock and unrooted running Marshmallow 46A, 32gb Nexus 7 unlocked
#5
Posted 05 October 2012 - 07:30 AM
Sent from my XT912 using Xparent SkyBlue Tapatalk 2
- eek88dj likes this
#6
Posted 05 October 2012 - 08:29 AM
i think he's on 3rd replacement in little over a weekHaving worked 2 years for vzw (don't work there anymore) I hated their policies. For them to send a brand new replacement or different phone you had to have 3 replacements in 90 days. Not sure if its the same now but it drove me insane not being able to give the customer what they wanted.
Sent from my XT912 using Xparent SkyBlue Tapatalk 2
- eek88dj likes this
#7
Posted 05 October 2012 - 08:43 AM
Sent from my XT912 using Xparent SkyBlue Tapatalk 2
- eek88dj likes this
#8
Posted 05 October 2012 - 09:31 AM
#9
Posted 05 October 2012 - 03:49 PM
Sent from my DROID RAZR using Tapatalk 2
#10
Posted 05 October 2012 - 03:51 PM
Yes i am on my third replacement in a week...Verizon won't do nothing other send another refurbished...i said i cancel they said it would cost me a termination of contract i cant win!!!......it has beem less than 90 days also!!
Third replacement in week. Normally that don't send that quick do they or only allowed to have so many out at one time.
#11
Posted 05 October 2012 - 04:06 PM
#12
Posted 05 October 2012 - 04:10 PM
I don't have issues with refurbished phones, or electronics in general. For 15 yrs, I was the CIO for the largest electronics remanufacturer in the country. Every single phone that came in the door receives the following: identify/repair the customer's complaint, automatic replacement of most commonly failed components, the latest firmware installed, external parts replaced (front/back covers, buttons, etc). People don't realize that many times the OEM makes minor revisions to firmware and not change the version number. They do this to either save embarrassment or cause panic for end users. Then the phone is cooked under harsh QC environment for stress reliability. That's why I prefer to get refurbed phones, as long as I get the full warranty just in case. See, it's not like I received somebody's old phone; instead, I have a phone that was built to new condition, and in most cases, exceed the original OEM specs.
Well i wish i was getting them. Like the one i got Thursday it was on in the fedx box and battery was dead
#13
Posted 05 October 2012 - 04:36 PM
Typically if you make a stink in the store to a manager they will take care of you rather than have other customers see them not take care of you. I too worked for a large CE company and the same holds true for what was written above. As a result I have never had an issue with a refurb and in most cases I prefer them as i know a tech has checked it out.
- eek88dj likes this
#14
Posted 05 October 2012 - 05:27 PM
Sent from my peanut butter and jelly sandwich
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#15
Posted 05 October 2012 - 05:36 PM
#16
Posted 05 October 2012 - 07:39 PM
#17
Posted 05 October 2012 - 07:58 PM
#18
Posted 09 October 2012 - 07:48 PM
#19
Posted 09 October 2012 - 07:49 PM
I have researched this issue and found others are reporting a similar experience. This issue started after the last software update in June. When we receive mass reports of the same issue, we will raise this to the manufacturer for them to investigate and will often provide a software fix. Software updates can take weeks or months depending how long it takes to pass testing. I confirmed a software update for the data connection issue is in testing and will be release as soon as possible. Once the update is available, you will receive a notification directly on your phone. I see in the meantime the workaround is to power off and back on. Also you can try toggling the network mode to global: From main screen select the menu key > System Settings> More> Mobile Networks> Network Mode> Global
I see you activated your newest replacement phone. I attempted to reach you to see how the phone is working for you minus the data issue but was not successful. I left you a voice mail.
Thank you for giving me the opportunity to research this issue and help with the upcoming solution. We appreciate your patience while the software update is in its testing phase. We never want you to be without service and is taken very seriously. We appreciate your business and thank you for being a valued Verizon Wireless customer.
Have a great week!
Sincerely,
Gina
Verizon Wireless
Customer Service
#20
Posted 09 October 2012 - 09:43 PM
Sent from my XT912 using Xparent SkyBlue Tapatalk 2
- eek88dj likes this
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